SureStay Plus Hotel by Best Western Buckhannon

The staff were excellent and responsive in the extreme. We had initially some problems with the television, and a man came and fixed it for us, knowledgeably and with a great attitude. Later, our heating unit was blowing mostly cold air, and when my husband mentioned it the next morning, they moved us to a completely different room that was working quite well, and they added a couple of extra blankets! I'm a few months post surgery, so having such a caring response helped immeasurably. Every staff member just seemed to go the extra mile.

When arriving to my room, the door was open and bed clothing was piled up. Although I took a peek I would not enter. The internet was so slow I couldn't get a connection but the staff was fantastic and gave me a suite for the same price and it was AN EXCEPTIONAL ROOM. They made it up in a big was, I will definitely stay again...and pay more for a suite. Convenient to a lot of local amenities.

This is a consistently nice place to stay. It is safe and usually very quiet and is always very clean. The delicious and filling morning breakfast is back in action after brief lull due to Covid 19. Thank you for 5 years of stays as our child attended nearby Wesleyan College. It was a nice time in Buckhannon for all of us over the years. We will plan a visit sometime in the future to this charming city. Thank you.

The room and common areas were clean and well presented and the staff were very friendly and helpful.

Friendly and courteous staff. Nice breakfast. Common areas very clean and appealing.